Privacy Policy

This Privacy Policy does not apply to the practices of third parties that I do not own or control.

When you set up an account or place an order on rowenahenderson.com, we may collect your name, date of birth, address, email address, telephone number, mobile number and a password. We will make it clear at the time which data we are collecting and why. This is stored securely on our website database.

I use your information for the following purposes: To handle orders, deliver products and process payments and refunds; As needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support; If you contact us, we may keep a record of that correspondence and your contact details to assist with your future enquiries; To allow you to create an account, should you wish, to facilitate future orders. You will need to opt in to create an account and can easily delete this account at any time by contacting us.

I do not keep a record of your credit card details. All transactions are handled securely through PayPal. At no time will your credit card details be knowingly transmitted by us in an unsafe manner.

I only share your personal information for very limited reasons and in limited circumstances, as follows: Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services. Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements.

You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.

For purposes of EU data protection law, I, Rowena Henderson, am the data controller of your personal information. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

We use a Google Analytics cookie on our website to record website usage. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone, we do not make any attempt to find out the identities of those visiting our website, and we do not share this information with anyone. We may also use a Facebook Pixel in a similar manner to better understand our digital advertising campaign.