Postage & Packaging

Delivery And Shipping

Orders will be shipped within three working days, to the address provided at checkout – please ensure this address is correct when checking out.

UK orders

Our flat rate for Postage and Packaging (p&p) is £2.00. We send all UK parcels via Royal Mail First Class, which includes proof of postage compensation for lost items up to the value of £25.

Parcels in the UK usually arrive within 2 days – please note next day delivery is no longer automatic with 1st Class mail. If you need a parcel urgently, please contact us and we can arrange for your order to be sent Special Delivery (guaranteed by 1pm the next day) – extra charges will apply.

Please be aware that there are still some delivery delays at this time due to COVID19 and the additional demand placed on the Royal Mail. Please also note that we are based in the Highlands of Scotland and can sometimes be affected by weather and power outputs. We will try to ensure you are notified of any delays to your order.

International orders

All parcels to be delivered outside of the UK will be shipped via Royal Mail airmail either Standard or Tracked & Insured. For more information on both these services, please visit:

https://www.royalmail.com/sending/international/international-standard

https://www.royalmail.com/sending/international/international-tracked-signed

Please note that buyers are responsible for any and all duties and customs charges that may be incurred. EU customers please be aware that as I am not VAT registered, all parcels will be sent Duties Unpaid so you will likely be subject to duties and customs charges upon receipt.

Lost or damaged items

Every effort is made to package your parcel in a way that will protect the goods inside. If your order does arrive damaged, please contact us at rowenahenderson@outlook.com. We will require photographs of damage as proof.

We cannot be held responsible for any items missing or damaged due to Royal Mail or International carriers.

Please note we will only be able to deal with a lost item 30 days after being dispatched internationally and 20 days in the UK, in accordance with Royal Mail policies

In the unfortunate event that your package does go missing we will look to resend your order free of charge. Please contact us at rowenahenderson@outlook.com